Returns & Exchanges

At Birthdate Co., we want you to be completely enchanted by your personalized home goods; if your order isn't a perfect match, we offer easy returns and exchanges within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.

2

Prepare Your Package

Carefully pack your items in their original celestial packaging to ensure they are protected during their journey back to us.

3

Affix the Label

Print the prepaid shipping label provided by our portal and securely attach it to the outside of your return parcel.

4

Receive Your Refund

Once our team inspects your returned items, we will issue a refund to your original payment method or ship out your new exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing